Interviewer Guide

Greetings. This guide aims to provide you with valuable information on how to conduct a successful interview. It will cover the essential elements of what to say and the order in which they should be presented. If you have any questions or concerns, feel free to contact any member of the Staffing Department.

Basic Information

It is recommended that the interviewer joins the session at least 20 minutes prior to its scheduled start time.

Staff Intern+ can interview (one for every 4 people) Assistant Manager+ can Host and Co-Host (1 Host and 1 Co-Host) Supervisor+ can be a Monitor (4 maximum) District Manager+ can oversee (2 maximum)

As soon as you join, please ask the Host for a role. If you are here, and the Host assigned you for an Interviewer role, make sure to answer all PTS requests until the interview session starts. Please do not chat while the Host and Co-Host do the introduction. When they are finished, please choose 4 interviewees and ask them to follow you. Take them into an open interview room. Follow the script below.

Interviewer: Hello! My name is (YOUR NAME) and I will be your interviewer today! I am very excited to be leading you on your first phase of CCB employment!

Interviewer: This interview session will enable you to work behind the counter after completing the required training.

Interviewer: If you can, please join our communications server, there are helpful announcements and training notifications. The link is in our social links.

Interviewer: CCB requires its staff to be professional, helpful, and understanding. If you show me you can do that, you will be hired.

Interviewer: Remember that grammar is not required for this session, but it is recommended to use it to pursue a management career in CCB.

Interviewer: You will be given up to 5 minutes to answer a question, if you do not answer within the time limit, you have failed that question

Interviewer: Please let me know if you have any questions before we begin, I expect a yes or a no from everybody.

If someone asks you a question, answer it.

Interviewer: I will be asking questions, some of these questions have no right answer. Based on your responses I will decide if you are fit to advance to the next phase of the employment process.

Interviewer: In order to successfully pass this session, you must answer 4 (IV) questions correctly.

Interviewer: Let's begin.

Interviewer: I. What led you to begin work at CCB? Minimum of 2 (II) sentences.

There are no right or wrong answers. If an answer has at least two sentences and is generally understandable, it is considered a passing response. Otherwise, it is considered a failed response.

Interviewer: II. What changes can you bring to CCB? Minimum of 2 (II) sentences.

Again, there are no right or wrong answers. Just make sure it has at least 2 sentences and it is understandable.

Interviewer: III. What are your strengths and weaknesses? Minimum of 2 (II) sentences.

Again, there are no right or wrong answers. Just make sure it has at least 2 sentences and it is understandable.

Interviewer: IV. How would you deal with a rude customer? Please explain.

Make sure that they explain in detail what they would do in that situation.

Interviewer: V. Have you worked in this industry before? If so, please provide a list of the companies.

Interviewer: VI. Do you understand that in order to work behind the counters, you must pass a training?

Interviewer: This concludes your interview. Please allow me time to review your responses.

Use :chatlogs to check their answers.

To pass, the Trainee must answer at least 4 questions correctly. If someone has answered three questions or less, they unfortunately won't pass.

If a Trainee exceeds the time limit for an answer, they will fail that question.

Failed: I am saddened to announce you have failed this interview session due to several mistakes in your responses. Please do not feel discouraged and ensure you join another interview!

Passed: I am thrilled to announce you have passed this interview. Following this, ensure you attend and pass training to be able to work behind the counter. Please follow me to get ranked.

If they fail, kick them. If they pass, lead them to the main room.

Important Information

This document is not public. You should not leak it to anyone below Staff Intern. Leaking is prohibited.

After an interview concludes, it's important for the interviewer to guide the interviewees to the main room for ranking. The Overseer is typically responsible for this task, but if there isn't one present, the Host or Co-Host will take charge. To ensure accurate timing, use a stopwatch for each response. The Monitor is present to oversee the interview session and remove any noncompliant individuals.

-The CCB Leadership Team

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Last updated: 9/17/23